Betpix365 Privacy Policy – Your Data Protected with Transparency

A betpix365 is the data controller responsible for processing your personal data as defined by the Lei Geral de Proteção de Dados (LGPD). The platform operates the website betpix365.best and all associated services — Sports Betting, Live Casino, slots, crash games, Poker, and other options available to users in Brazil.

As the data controller, betpix365 determines the purposes and means of processing users' personal data. In the interest of transparency and LGPD compliance, we have appointed a Data Protection Officer (DPO) reachable through the contact channel described in Section 13 of this Policy.

Betpix365 collects personal data at different points during your use of the platform. The main types are:

Registration data — provided by you when creating your account:

• Full name
• CPF (Cadastro de Pessoa Física)
• Date of birth
• Email address
• Mobile number with area code
• Residential address (when required for verification)

Identity verification data (KYC) — when requested:

• Copy of official photo ID (RG, CNH, or passport)
• Selfie with ID document for identity verification
• Proof of address

Financial data — related to deposits and withdrawals:

• Pix key and banking details for withdrawal processing
• Deposit and withdrawal history (amount, method, date, and time)
• Partial credit or debit card details (last 4 digits only — the full card number is never stored)

Usage and behavioral data — collected automatically during platform use:

• IP address and approximate location information
• Device type, operating system, and browser
• Betting history, games accessed, and session duration
• Platform interactions (clicks, navigation, searches)
• Cookies and session identifiers (detailed in section 6)

Betpix365 uses your personal data exclusively for the following purposes:

• Account operation: create and manage your account, authenticate your access, and ensure only you can log in
• Payment processing: process deposits via Pix, boleto, card, PicPay, and Mercado Pago, as well as execute withdrawals via Pix to the key registered under your CPF
• Legal compliance: identity verification (KYC), anti-money laundering (AML) compliance, and adherence to regulatory obligations applicable to the sports betting market in Brazil
• Security and fraud prevention: identify and block unauthorized access, multiple accounts, and suspicious usage patterns
• User support: respond to inquiries, resolve complaints, and maintain customer support history
• Responsible gambling: monitor behavioral patterns to identify users who may be experiencing problem gambling, as required by industry best practices
• Platform improvement: analyze aggregated and anonymized usage data to improve the experience, identify errors, and develop new features
• Communications: send transactional notifications (deposit confirmation, bet results) and, with your authorization, promotional communications about betpix365 offers

Betpix365 does not use your personal data for purposes incompatible with those listed above without notifying you first and, where required, obtaining fresh consent.

The LGPD requires that all personal data processing have a defined legal basis. betpix365 processes your data in accordance with the following legal grounds set out in Article 7 of Law No. 13,709/2018:

• Contract performance (art. 7, V): processing is necessary to perform the platform's terms of use — without your registration data, it is not possible to create an account, process payments, or record bets
• Compliance with a legal obligation (art. 7, II): identity verification, anti-money laundering compliance, and financial record retention are legal requirements that betpix365 is obligated to meet
• Legitimate interest (art. 7, IX): behavioral data processing to improve platform security, prevent fraud, and enhance the user experience, always respecting your fundamental rights
• Consent (art. 7, I): sending promotional communications and using non-essential cookies — you may withdraw this consent at any time

Betpix365 never sells your personal data. Data is shared with third parties only in the following situations, each with a defined legal basis:

• Payment processors: to process transactions via Pix, boleto, card, PicPay, and Mercado Pago, the required data is securely transmitted to the financial institutions and payment intermediaries involved in the operation
• Game providers: companies that supply casino games, slots, crash games, and poker receive the session identifiers needed to operate the games. We do not share your name, CPF, or banking details with game providers
• Identity verification services (KYC): document verification platforms may process images of your documents to confirm your identity, subject to confidentiality agreements and LGPD compliance
• Regulatory and tax authorities: when required by law, court order, or request from a competent authority in Brazil, betpix365 provides the information specified — with no legal basis to refuse
• Auditors and legal advisors: professionals who assist betpix365 with audits, legal proceedings, or regulatory consultations, subject to professional confidentiality obligations

All third parties that process data on behalf of betpix365 act as processors and are bound by contracts requiring compliance with the LGPD and the platform's security standards.

Betpix365 uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and — with your consent — personalize content and analyze browsing behavior. The types of cookies used are:

You can manage your cookie preferences through your browser settings or via the betpix365 privacy dashboard. Disabling non-essential cookies may affect some platform features, but will not prevent basic use.

Betpix365 implements technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include:

• SSL/TLS encryption: all communication between the user's device and betpix365 servers is encrypted using an up-to-date SSL/TLS protocol
• Secure storage: sensitive data — including identity documents and financial information — is stored with encryption at rest on restricted-access servers
• Access control: only employees with a justified operational need are granted access to users' personal data, and all access is logged
• Continuous monitoring: intrusion detection systems and suspicious activity monitoring operate 24 hours a day across betpix365's systems
• Strong authentication: internal and user-facing processes use multi-factor authentication for critical operations
• Regular security testing: betpix365 conducts periodic vulnerability assessments and penetration testing on its systems

In the event of a security incident that results in risk or harm to data subjects, betpix365 will notify the National Data Protection Authority (ANPD) and the affected users within the deadlines established by the LGPD.

Betpix365 retains your personal data for as long as necessary to fulfill the purposes described in this Policy, in compliance with minimum retention periods required by law. The main retention periods are:

• Registration data and active account details: retained for as long as the account is active and for up to 5 years after closure, for legal compliance and anti-money laundering purposes
• Financial history (deposits and withdrawals): retained for 10 years as required by Brazilian anti-money laundering regulations and tax obligations
• Identity verification documents (KYC): retained for as long as the account is active and for up to 5 years after closure
• Betting and gaming history: retained for 5 years for audit purposes, dispute resolution, and regulatory obligations
• Support and customer service data: support records are retained for 2 years for quality assurance and complaint resolution purposes
• Behavioral data and cookies: retained for up to 13 months, in line with industry best practices

Once retention periods expire, data is anonymized or securely deleted in accordance with available technical capabilities.

The LGPD grants you the following rights regarding your personal data processed by betpix365. To exercise them, contact our DPO at privacidade@betpix365.best — we respond within 15 business days.

Betpix365 services are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors and takes active steps to prevent underage registration, including CPF and date of birth verification.

If you believe a minor has created an account on betpix365 or had their data collected improperly, please contact us immediately at privacidade@betpix365.best. Once confirmed, the account will be closed and the data deleted as promptly as possible, subject only to the retentions required by law for fraud prevention purposes.

In certain operational situations, personal data of betpix365 users may be transferred to servers or vendors located outside Brazil — for example, cloud infrastructure providers or game suppliers headquartered abroad.

When this occurs, betpix365 ensures the transfer is carried out in compliance with Article 33 of the LGPD, using one of the following safeguards:

• Transfer to countries with an adequate level of protection recognized by the ANPD
• Standard contractual data protection clauses approved by the ANPD
• Recognized certifications or seals for data protection compliance
• Global binding corporate rules where applicable

In all cases, transferred data remains subject to the same protection obligations set out in this Policy and under the LGPD.

Betpix365 may update this Privacy Policy to reflect regulatory changes, new technologies, new services, or adjustments to its data processing practices. When material changes occur:

• You will be notified by email at least 15 days before any changes take effect
• A notice will be displayed on the platform highlighting the key changes
• The date of the most recent update will always be displayed at the top of this page
• For changes that require new consent, we will explicitly ask for your agreement before applying the new processing

Continued use of betpix365 after the effective date of any changes constitutes acceptance of the updated Policy. If you disagree with a change, you may close your account before the effective date and request deletion of your data.